Liana Dickerson
At three months old, I was discovered abandoned outside the gates of a pharmaceutical company. Later I found myself in an orphanage in the Fujian Province, located in southern China. Luckily, I came home to my amazing family at six months old and have lived in Ohio ever since.
Being one of the only people in my town of Asian descent made me feel like an outsider and being an adoptee made it worse. Surrounded by people who didn't make me feel welcomed has allowed me to adapt to unique circumstances. Although these were difficult times, they empowered me to move forward.
A whole new world of opportunity opened up when I started school at The Ohio State University. For the first time, I felt like I belonged somewhere and it allowed me to be the person I always wanted to be. Then, a wave of dread washed over me when I couldn't afford to go to school and had to take time off to come up with the money.
During my time off, I worked three jobs, changed my major, wrote down my goals for the next two years, and got to work. I budgeted and saved as much money as I could to go back to school part-time and worked my way up to full-time. Finally, in December of 2020, I graduated with my Bachelor of Science.
It is through my experiences that I want to help other people in similar situations. My goal is to improve the lives of others using my skills, knowledge, and background.
Work Experience
Upstart
Credit Analyst
April 2021 - Current
Analyze financial documents to determine the degree of risk involved in extending credit.
Regulate application flow by designating next steps for applicants whether it requires additional documents or approval/declining procedures.
Event Marketing Strategies
Event Brand Ambassador
May 2019 - Current
Demonstrated the core and special features of each product or service to help customers see the benefits by promoting brands through the implementation of marketing collateral, samples, and giveaways.
Relay comprehensive key information about each event to corporate leaders (AEP Ohio|G&J|Ohio Health)
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Awards: Brand Ambassador of the Event Award, Highest Goal Met Award
Bath & Body Works
Key Holder | Sales Associate | Floor Set Associate
November 2015 – Current
Oversee store operations at the open and close of shop including the reconciliation of all cash drawers and preparing the store for optimal success throughout the day.
Enhance consumer conversion rates through high-quality customer service and detailed product knowledge to reach daily sales goals.
Train and advance the skills of 37 incoming sales associates, floor-set crew, and new key holders for the upcoming holiday season and beyond.
Awards: 5 Year Recognition Award, Above & Beyond Award, happy customer personally named me in a letter that was sent to the corporate office
IN—The College Planning Experts
College Planning Advisor
August 2020-January 2021
Worked with students one-on-one to create personalized plans of action through college degree choice and career development
Defined budgets to keep students on track for low or no student debt
Liberty Mutual Insurance
Senior Level Sales and Marketing Intern
January 2018 - March 2020
Responsible for the data entry and maintenance of confidential information which includes the responsibility of processing over $500,000 worth of inbound payments
Organize and assemble various events/meetings with new customers and companies including The Arnold Classic, Columbus Pet Show, Kid’s Fest, Dublin Pet Fair, Taste of Dublin/Hilliard/Grove City, Columbus Bridal Show, and Columbus area community events
Conduct research on 20 to 25 new businesses and clientele a week to build partnerships
Varsity: Universal Cheerleader's Association
Head Cheer Camp Instructor
June 2014 - August 2017
Lead the instruction of 1,000’s of campers in new material through live stage demonstrations.
Collaborate with a multitude of head coaches to strengthen their cheer program by way of personalized choreography, team building, and new coaching styles.
Build strong relationships with coaches and campers to get them excited about next summer.
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Awards: Midwest Female Advisor of the Week
Volunteer Experience
2012-2021
Volunteering is something that's brought me happiness, compassion for others, and a sense of purpose. The experiences I've had, whether it was cleaning up a park or working with the most amazing kids at a unique-needs summer camp, will impact my life forever. I feel very lucky to be involved in my community and show my support through volunteerism.
Letter of Recommendation
To whom it may concern:
It is with great pleasure I write this letter of recommendation for Liana Dickerson. I was her reporting manager at Liberty Mutual Insurance.
Liana was an absolute joy to have on the sales team. As my go-to intern, she was extremely reliable, punctual, and professional. Liana always went above and beyond as it relates to her daily sales, marketing, and support of team. As an intern, Liana obtained her property and casualty license while helping the team exceed sales quotas.
Liana needed very little daily supervision, and fearless when taking on new tasks outside of her regular responsibilities. Liana was known for being proactive, taking on tasks some 3-5 year insurance specialists were hesitant to incorporate in their day to day activities, and voiced her ideas to corporate head-figures that could advance the company going forward.
Liana was and remains a member of the Liberty Mutual family, and would be an excellent candidate for any position within your organization and I highly recommend her.
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Please feel free to reach out with any questions regarding Liana Dickerson.
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Sincerely,
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Eric Mader-Territory Sales Manager: Hallmark Financial Services Inc.
5420 Lyndon B. Johnson Freeway Suite 1100 Dallas, TX 75240-2345
614-735-0762
Letter of Recommendation
To Whom It May Concern: I am writing this letter of recommendation for Liana Dickerson. I have known Liana for 3 years and have nothing but positive things to share. Liana started with Liberty Mutual Insurance as an intern for our Columbus West sales team. During most of my tenure at Liberty Mutual, I had the pleasure of working with Liana. She assisted me on many projects, outings, events, and helped grow my book of business. It was well known that she became a crucial member of our team.
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Liana brings a hardworking and positive attitude to anything she does. While a detail oriented worker, she also obtains qualities of a critical thinker and can think quick on her feet. She's presented out-of-the-box ideas that are critical to any business plan and future possibilities within the company. Her positive attitude is infectious and can motivate any single member of the team.
Liana was a great co-worker who I felt nurtured the team and kept them going during hard times. Her character stands above all and she is truly a good person. She is one of the most honest and kind people I know. Liana has given back to her community, volunteering both on her personal time and during company outreach hours. I would recommend her to anyone based on her skill set, career goals, and the initiative she possesses.
Please do not hesitate on contacting me if you have any further questions or requests.
Best regards,
Anthony Burdette - Mobility Consultant at 101 Mobility
7233 Industrial Pkwy, Plain City, OH 43064
614-517-8258
Education
The Ohio State University
As a recent Ohio State University graduate with a Bachelor of Science in Human Ecology majoring in Consumer and Family Financial Services, I have gained a vast amount of knowledge surrounding consumer interaction and its connection to financial literacy. I found that these two areas of study are fascinating because I learned about relevant practices that can be used in our daily lives to propel us forward.
Undergraduate Program Courses
Modeling and Problem Solving Spreadsheets and Databases
Spreadsheet and database modeling/programming concepts and techniques to solve business related problems; efficient/effective data handling, computational analysis and decision support. Additional topics: computer concepts, networking, project integration.
Intergenerational Resource Management
Key topics in planning for transfer of family estate, focusing on strategies that conserve family wealth while being consistent with family financial goals.
Foundations of Finance -
Methods and Practice
Develops skills related to Time Value of Money, Risk and Return with applications in business and personal finance.
Consumer Information - Methods of Data Analysis
Application of marketing research and statistical analysis using spreadsheet applications to examine consumers, consumption patterns, workforce behavior, and retailer/marketplace responses.
Consumer Problems and Perspectives
Study of common imperfections in the market which manifest themselves in safety, fairness, quality, information and education concerns for consumers.
Consumer Decision Making
Contemporary consumer behavior theories and decision-making processes with implications for consumers, marketers, policy makers and managers in a global economy.
Family Financial Management
Introduction to the practice and profession of the family financial planning process, emphasizing the data collection, communication, and technical skills required of the financial planner.
Families in Business - Entrepreneurship
Students explore family business topics such as family dynamics, conflict, gender, ethnicity; and relative to the business formation: growth, strategic management, professionalization and succession.
Family Tax Planning
Analyze and evaluate financial decisions by families at various points in family life cycle, apply economic principles and understanding of basic tax policy to family financial decisions.
Retirement Planning &
Employee Benefits
Evaluation of retirement plans and employee benefits with consideration of the interwoven factors of Social Security, pension, private savings, and health insurance.
Macroeconomics &
Microeconomics
Macro: The theory of national income determination; economic fluctuations; money; government policy; international economics.
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Micro: Study of the economic theory: supply and demand for goods, services, and factor inputs; market structure; international trade, the distribution of income.
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Accounting I &
Accounting II
A-I: Preparation and use of accounting reports for business entities; focus on uses of accounting for external reporting, emphasizing accounting as a provider of financial information.
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A-II: The uses of accounting reports by managers to make business decisions and to control business operations; focus is on the internal use of accounting information.